Frequently Asked Questions
Shipping Questions
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What days do packages ship?
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Monday - Friday exceptions to U.S. holidays observed by mail services.
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Monday - Friday exceptions to U.S. holidays observed by mail services.
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What are the shipping options?
- We offer various shipping options: Standard, Economy, and Expedited.
- We offer various shipping options: Standard, Economy, and Expedited.
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How long will it take to receive my package?
- This answer will vary depending on your location and the shipping method you select, but on average, a customer will receive their package within 3-5 business days.
- This answer will vary depending on your location and the shipping method you select, but on average, a customer will receive their package within 3-5 business days.
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What shipping services does DeliverThat Utilize?
- We ship with FedEx and USPS.
- We ship with FedEx and USPS.
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How can I track my order?
- Upon order fulfillment, you will receive an email where you can access your tracking information.
- Upon order fulfillment, you will receive an email where you can access your tracking information.
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Do customers pay for return shipping?
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No, customers are not responsible for the cost of return shipping.
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No, customers are not responsible for the cost of return shipping.
General Questions
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How can I contact customer service?
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Please email shop@ideliverthat.com with any shop-related questions.
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Please email shop@ideliverthat.com with any shop-related questions.
Returns and Refunds
Technical Support
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I’m having trouble with the website. What should I do?
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If you are experiencing issues accessing products, navigation, or other site-related issues, please email shop@ideliverthat.com for assistance.
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If you are experiencing issues accessing products, navigation, or other site-related issues, please email shop@ideliverthat.com for assistance.